Call us now on +27 11 839 4451
Soundcom Shop's Online Store Return Policy
  • Home
  • Returns Policy

Customer Returns Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms. This Policy applies to products bought from SOUNDCOM.

Please note that SOUNDCOM may, from time to time and at its discretion, restrict the use of the credit in your account in respect of certain products.

Certain parts of this Policy do not apply to Unboxed Deals, reconditioned products or used products, and this is indicated in the relevant sections below. Unboxed Deals are returned products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging.

This Policy forms part of the SOUNDCOM Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Whilst the Company SOUNDCOM Wholesale cc ("SOUNDCOM") is under no obligation to accept the return of goods that have been ordered and correctly supplied, the customer may apply in writing to SOUNDCOM for permission to return the goods.
SOUNDCOM will consider each such application on its merits and will in its sole discretion advise the customer of its decision.
Should SOUNDCOM agree to the return of the goods, depending on the reason for the return, a maximum of 20% handling fee and/or the cost of the freight to return the goods, whichever is greater, may be levied on the product returned.
Goods may only be returned for which SOUNDCOM has issued a Return Number to the customer for.
From the delivery date of goods, the customer shall have seventy-two (72) hours to raise any queries or disputes regarding the condition of the goods delivered and the quantity thereof. Should the customer fail to raise any queries within the said period it shall be deemed that the goods have been properly delivered and the customer shall have no further claim against SOUNDCOM arising there from.
Goods damaged in transit or incorrectly supplied by SOUNDCOM.
New, unopened, and unused goods may be returned within seventy-two (72) hours from delivery for a full refund if the goods were damaged or incorrectly supplied.
Goods must be returned in their original packaging and in original condition.
If goods are delivered in damaged/broken packaging or goods are incorrectly supplied, the customer must endorse the delivery note (POD) accordingly.
No handling fee or freight will be charged for this return.
No return will be accepted if: -
the damage was due to negligence on the part of the customer.
goods have been disassembled, altered, permanently installed or combined with other goods or property.
All items returned will be tested before being accepted back for credit.
Regarding what is stated above, SOUNDCOM shall retain full discretion about whether the goods are accepted as returned by SOUNDCOM. This remains the factual position regardless of whether the customer endorses the delivery note as stating that the goods were damaged, or that the goods were contained within broken packaging or incorrectly supplied.
Goods ordered incorrectly or found to be not suitable for application by customer.
Customers are referred to SOUNDCOM's warranty clauses 8 - 10 below.
Goods must be unused, in resalable condition and in original packaging.
SOUNDCOM will consider each application on its merits and will in its sole discretion, without prejudice, decide on whether to pass a credit or not.
If a credit is passed, a handling fee of 10% or a freight fee, whichever is the greatest, may be charged to the customer.
All Goods returned will be tested before being accepted back for credit.
Defective goods
SOUNDCOM will only consider exchanging or refunding defective goods if they were used for their intended purpose and in accordance with the good's instructions and/or user manual, where applicable.
Defective goods will be subject to a technical assessment before being repaired, replaced, or refunded at SOUNDCOM's discretion as per the South African Consumer Protection Act No 68 of 2008.
Photographic evidence may be requested of the defective goods prior to the return and pick up being authorised to establish the economic viability of the return.
All defective electrical goods which have been fitted will not be accepted for returns unless a qualified installer has been used.
Regarding what is stated above, SOUNDCOM shall retain full discretion regarding whether the goods are ultimately accepted as returned.
Goods may only be returned if SOUNDCOM's respective salesman has approved the return and a return number has been issued to the customer and/or SOUNDCOM's freight company, this includes local/walk-in returns.
Return shipping costs
Return shipping costs will be for SOUNDCOM's account only if the return is because of an error made by SOUNDCOM as mentioned in 2.1 and 2.3 above.
SOUNDCOM'S freight company will be issued with a return number and instructed to only pick up the goods in question. No other goods may be added to this pick up.
In respect of defective goods, if the goods are found to be defective due to an action by the customer, then the freight will be billed to the customer.
If the return is in respect of any reason in 2.2, the customer is to pay for the freight or use their own freight company to return the goods to SOUNDCOM only once the salesman has approved the return.
Products returned must be:
accompanied by a legible copy of the original tax invoice and
the customer's returns documentation stating the reason for the return referenced back to SOUNDCOM's return number,
if a warranty claims not older than 6 months from date of sale to end user, copy of customer's invoice to customer's end user.
packed and sealed securely in original packaging, ensuring packaging used will protect the goods while in transit.
Products collected do not necessarily guarantee a credit, but merely facilitate the inspection/evaluation of the returned goods.
SOUNDCOM reserves the right to reject the return of goods which are not returned in accordance with this Customer Returns Policy and may request that the customer pays for the freight of such goods back to the said customer (i.e., Those goods returned without an SOUNDCOM return number).


SOUNDCOM warrants that the goods shall comply with all its published specifications.
Save for the said warranty, SOUNDCOM does not make any representations as to whether the goods will be fit for the purpose for which they are being purchased and under no circumstances shall SOUNDCOM (including its Directors or Agents), be liable to the customer for any losses, including consequential losses of any form or nature, arising from the sale of goods.
Should any of the goods prove to be defective then any claim against SOUNDCOM shall be restricted only to the replacement of the goods with goods in similar quantity, quality, and condition.
Where SOUNDCOM's customer has sold the goods to an end user, the claims in clause 10 are restricted to a period of 6 months from the date of sale by the customer to the end user.
If the goods are repaired without our consent, SOUNDCOM's warranty will be null and void.


No indulgence by SOUNDCOM which it may give from time to time shall prejudice or constitute a waiver by SOUNDCOM of any of its rights. Should any of these above conditions become invalid or unenforceable, it shall be severable from the rest of the conditions which will continue to be binding on the parties.
These conditions must be interpreted and implemented in terms of the law of the Republic of South Africa as applicable from time to time.
It is assumed that this returns policy has been read and interpreted by a consumer that is acquainted with the Consumer Protection Act 68 of 2008 ("CPA").
The customer acknowledges that they are substantially aware of the contents of the CPA, and in particular its application to returns within the ambit of the CPA.
The customer's attention is drawn to the fact that certain terms contained in this returns policy limits the liability of SOUNDCOM as supplier of the goods, and constitutes an assumption of risk by the customer, and constitutes an acknowledgment of facts by the customer.


A digital product such as an electronic voucher, gaming code or other digital download.
Audio or video recording or computer software that has been unsealed.
Newspapers, periodicals, books, or magazines.
Foodstuff, beverages, or other products intended for everyday consumption.
Nursing or maternity products, an infant bottle, infant feeding products or bottle accessories that have been unsealed, including (but not limited to) breast pumps, bottles, teats, soothers/pacifiers, formula, maternity underwear, nappies, and wipes.
Beauty products or fragrances which have been used.
Intimate products, lingerie, swimwear, bodysuit, underwear, or jewellery for piercings, which for hygienic and public health reasons may not be returned.
Products which have been personalised for you or made to your specifications.
Flatpack furniture products that have been assembled after delivery.
Can't send photo. Retry in 5 seconds.